Shipping is Free
Shipping is FREE to anywhere in Singapore, except for no-go zones.
*Surcharges apply for special scenarios:
• No lift access deliveries are subjected to additional $9 per floor
• Delivery to special Singapore islands are subjected to additional $15 (e.g. Sentosa, Jurong Island).
How fast is the delivery?
Between 5 to 14 working days after order is placed.
*Orders that doesn’t require assembly are usually faster as they are easier to schedule.
What does the assembly NOT include?
We CAN install all accessories sold by us
This includes cable tray, monitor arm, CPU mount.
We will NOT install any equipment owned by you
This includes your CPU & monitor screens. For example, we’ll clamp the monitor arm and attach the CPU mount to the desk, but we will not touch your actual CPU / monitor screens for (for liability issues).
Is it easy to assemble the desk myself?
Our desks are designed for easy assemble, with clear instructions and tools provided. Most customers have been able to assemble it within an hour or two.
Tip: Get a friend to help you turn the desk right-side up after putting it together.
What is the delivery process?
Deliveries & assemblies are conducted by 3rd party professionals to ensure the best experience.
1. You will be contacted (via SMS) within 7 days with a proposed delivery date
2. If the date works for you, great! Accept the delivery date.
3. If not, reject the date. Another date will be proposed within 5 days
Can I specify a delivery date and time?
To keep delivery free, we are unfortunately unable to accommodate requests for specific time/date of delivery.
We will nonetheless try on a best effort basis (no guarantees). You may email us at support@ergoedge.co
*Such special scheduling has a better chance of success if assembly option is not chosen.
I need the items urgently. Can you deliver in 2 days? Can I self collect?
We’d try to help you with this (though we can’t promise on the success). Please contact us at sales@ergoedge.co and we’ll see what we can do.
