Industry Leading Warranty

We Stand By Our Products
We have absolute confidence in the quality and manufacturing process of our desktops, frames, motors, electronics, and accessories.

That’s why we offer an industry leading warranty on all our items.

What is the duration of the warranty?

STANDING DESKS

All our standing desks comes with an industry leading full 3 years warranty by default.
The extended warranty option, if purchased, increases the duration to 7 years.

Models classified under standing desks includes AmpDesk™, MoveDesk™, Elevate™.

ACCESSORIES

All our accessories comes with 3 years warranty.

What is covered under the warranty?

The warranty covers any malfunction resulting from manufacturing defects.

STANDING DESKS

Manufacturing defects in electronics, lifting mechanism, mechanical parts, table top or table frame.

Models classified under standing desks includes AmpDesk™, MoveDesk™, Elevate™.

ACCESSORIES

Manufacturing defects in electronics, mechanical parts, gas spring, joints and usability.

WHAT IS NOT COVERED

The warranty does not cover any problems resulting from wear and tear, user misuse, improper set-up or unauthorized modification.

Warranty will end immediately if the product becomes defective as a consequence of misuse or lack of proper care and maintenance, or commercial use.

*Do note that imperfections occur naturally in wood and are not eligible for warranty. All wood products, regardless of how well it’s cared for, will eventually begin to show age and wear.

What's the warranty process? Do I have to bring it to your service center?

We will replace and deliver replacement parts to you at absolutely no costs.

The ErgoEdge Limited Warranty covers only parts replacement, not labour.

1. Contact us at support@ergoedge.co with your order number and details of your defective products (Images / Videos).

2. Our support will work with you to troubleshoot the problem and identify the defective parts.

3. Replacement for the defective parts will then be shipped to you. Replaced parts will be recollected by ErgoEdge.

4. Our replacement parts designed to be extremely easy to install, with clear written/graphical/video instructions.
*A new unit will be provided if the defect is too complicated to fix through a parts replacement.

Labour can also be provided to do the replacement at $70 per trip.

HOW LONG IS THE COVERAGE?

All our products come with a standard 2 years warranty. If you purchased the extended warranty, the coverage is for 5 years

 

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